Customer Support Automation

AI-powered ticket triage, RAG-based support bots, and multi-channel routing — all from a single workflow.

The manual support problem

Support agents spend 60-70% of time on repetitive, easily automatable queries
Ticket categorization and routing is inconsistent and slow
Knowledge base answers exist but agents can't find them fast enough
Follow-up reminders and CSAT surveys require manual tracking
Scaling support means hiring linearly — no leverage

How FlowTrux solves it

Build an AI support pipeline that automatically triages tickets, generates draft responses from your knowledge base, routes complex issues to the right team, and follows up after resolution.

Workflow Pattern

Webhook (ticket) → Agent (RAG + classify severity) → If-Else (simple/complex) → [Simple: Agent (generate response) → Slack (post)] [Complex: Slack (escalate to team)] → Long Delay (24h) → Agent (CSAT check) → Gmail (survey)

Key FlowTrux features

RAG Knowledge Base — AI answers grounded in your docs
Slack & Telegram MCP — multi-channel notifications
Agent with tool calling — classify, draft, and respond
Long Delay — automated follow-ups after hours/days
Approval Flows — human-in-the-loop for edge cases

Expected results

< 30 seconds

First response time

40-60%

Tickets auto-resolved

15-20 hrs/week

Agent time saved

< 1 hour

Setup time

Ready to automate your Customer Support?

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